FAQ

We are currently out of stock due to the popular Netflix series, The Queens Gambit. This has lead to  a significant number of customers re-igniting their interest in the game of Chess. We expect to be back instock in February time of 2024

We are a local business and hold all of our stock in our warehouse and ship all orders from Leicester, United Kingdom. This is ofcourse different from other online games stores.

No, We deem it unsafe to pay over the phone and urge all of our customers to pay via the website safely.

We can confirm that we have the safest online checkout method using government standard PCI to avoid any fraudulent activity. We ensure these details are actually not in our hands, but remain strictly with yourself. We can also confirm your personal details will never be sold on to any third party firms.

In this particular case, we urge all of our customers to get intouch with us as soon as possible via our many communication routes. Unfortunately there is not much that can be done once the order has been dispatched but please notify us as soon as possible.

Yes. Please email or live chat with us so that we can arrange a date and time to accomodate your visit. We are based in a warehouse and there is no display for our items so we can keep a few items to showcase before you arrive.

We ensure every single customers details are only held for the purpose of fulfilling the order and will never ask for any further details than required. These details will remain on our system and will NOT be sold on to third party firms.

We ensure the range of games sets are exclusive to us only. You may find other games stores selling similar, however not of the same quality. We have ensured the suppliers we use have understood the quality required by our customer base and are always intouch to ensure a reliable quality and control process is maintained.

Sadly we currently don’t offer gift wrapping due to the sole purpose that we advise our customers to inspect the item before gifting.

Yes, we have personalised brass plates that we now offer with all of the compatible sets. The plates are made of solid brass and have the message engraved into the plate. The back of each plate is adhesive and you are able to stick on to any part of the set you prefer.

As part of of our policy we aim to deliver all UK mainland customers in 1 working day using our DHL service. International Delivery is anywhere between 5-7 working days.

Domestic – DHL

International – FedEx, DHL